FAQ

Consistent with the National Eczema Foundation, we don’t know what exactly causes eczema (often called atopic dermatitis). The American Academy of Dermatology (AAD) describes atopic dermatitis as a complex skin disease caused by an interaction between a person’s environment and their genes. People with eczema tend to have an overactive immune system that responds to topical irritants or allergens by producing inflammation. 

There are many risk factors for eczema. Some causes of eczema include stress or allergens. Having extremely dry skin, coming in contact with allergic substances in shampoo or cleansers, having certain food allergies, hay fever (also called rhinitis), living in cold mountainous areas or places that are cold and damp for at least part of the year, or living in places that are swampy and hot: all of these environmental risk factors can contribute to the severity, intensity, and frequency of an eczema flare up if you are genetically predisposed to this skin disease. 

It can occur anywhere on the body but is most common behind the knees and inside the elbows. It is also very common on the neck, back, legs, and hands. 

We certainly encourage you to consult your physician for a proper diagnosis.

Rosacea-prone skin is characterized by redness, visible blood vessels, pustules, and thickening skin. It is most commonly seen on the face. We certainly encourage you to consult your physician for a proper diagnosis.

We encourage you to use Arctiva products during a flare-up to provide fast relief.   

One of the most common remarks we get is how moisturizing our formulas are; yes, they can be used to hydrate and moisturize your skin even without skin conditions. 

ARCTIVA Eczema Cream 

Ingredients: Water, Cetyl Alcohol, Stearyl Alcohol, Candelilla/Jojoba/Rice Bran Polyglyceryl-3 Esters, Glyceryl Stearate, Sodium Hydroxide, Sodium stearoyl lactylate, Cetearyl Alcohol, Phenoxyethanol, Pentylene Glycol, HYDROSURF™ (INCI: glycolipids), Glycolic Acid, Vitamin B3 (Niacinamide), Hydroxyethylcellulose, Ethylhexyglycerin, Sodium Ascorbyl Phosphate, Vitamin A (Retinyl Palmitate), Tocopherol, Soybean Oil  

Our clean-label Eczema formula contains the following ingredients and consistent with our mission and value statments,, we intentionally selected each ingredient for a specific purpose within our formula, as indicated below: 

ARCTIVA Eczema Cream is gentle and safe to apply everywhere externally, including to the face, scalp, and other sensitive areas. Avoid applying Arctiva to mucous membranes such as inside the eyes, nose, mouth, ears, and any deep cavities.

We recommend applying ARCTIVA 2 times per day to start out, but you're welcome to apply it as often as needed.  ARCTIVA is gentle and has amazing moisturizing properties. 

While our products go through extensive testing, we suggest storing ARCTIVA Eczema Cream between 32° F and 75° F to help maintain the ingredients' effectiveness and potency.
Tip: Store ARCTIVA in a cool, dry place or ambient conditions.

You're welcome to use ARCTIVA along with other products.

We recommend applying ARCTIVA first to clean skin.  Our cream absorbs faster than any cream we’ve seen but, we suggest waiting 10 minutes to let the cream soak in before applying your other products.

ARCTIVA’s packaging contains an expiration date or best used by date. Currently, products are tested to match label claim up to 12 months from the date of manufacture.

We’ve had reports from people experiencing relief in the few days of using ARCTIVA, but for some, it can take up to 3 weeks of consistent use to experience the full effect. When used to relieve itching, it's been reported that Arctiva eczema cream works very fast. We'd recommend using ARCTIVA daily as a proactive maintenance product even if you are not currently experiencing a flare-up. For best results, apply ARCTIVA to clean skin and wait at least 10 minutes before applying other products. You're often to apply it as often as you'd like; our cream is safe and contains clean ingredients.
In rare cases, depending on the nature of your flare up, some first time ARCTIVA users experienced minor or mild discomfort, mainly due to cracked skin.

Any discomfort should be mild and is usually an indication that Arctiva is beginning to work. This should improve within 10 days, often much sooner. It's your body and your skin and you know you better than we do.

If you’re concerned your reaction is possibly allergy-related, we'd recommend checking in with your doctor.

ARCTIVA Eczema Cream is packaged in an airless pump and contains 4.5 ounces or 130 ml of cream. We have seen it take 10-20 pumps before cream dispenses.  Keep the little plug that comes with your pump, but keep it away from young children; it could be a choking hazard.  Its main use is to ensure no leaking and prevents the pump from being pressed. We have seen it take 10-20 pumps before cream dispenses. If the pump doesn't prime and begin dispensing cream, it may be because the disc may have locked in shipping.  A little trick is to take something small and pointy, such as a toothpick or paperclip, and insert it into one of the small holes on the bottom of pump.  With some slight pressure, it will release the disc and you can continue priming your airless pump.

Everyone’s skin is different and the severity of the condition from person to person varies.  Our recommended directions of use indicate applying twice per day.  However, our cream can be applied as often as you like, due to our clean ingredients.  Our airless pump contains 4.5 ounces of cream.  This is generous compared to competitive products but depending on how often you apply the cream and how much of an area is needed to be treated, will determine how long the bottle will last.   

ARCTIVA Psoriasis Cream 

Our clean-label Psoriasis formula contains the following ingredients and consistent with our mission and value statements, we intentionally selected each ingredient for a specific purpose within our formula.

Ingredients: Water, Cetyl Alcohol, Stearyl Alcohol, Candelilla/Jojoba/Rice Bran Polyglyceryl-3 Esters, Glyceryl Stearate, Sodium Hydroxide, Sodium stearoyl lactylate, Cetearyl Alcohol, Phenoxyethanol, Pentylene Glycol, HYDROSURF™ (INCI: glycolipids), Glycolic Acid, Vitamin B3 (Niacinamide), Hydroxyethylcellulose, Ethylhexyglycerin, Sodium Ascorbyl Phosphate, Vitamin A (Retinyl Palmitate), Tocopherol, Soybean Oil  

ARCTIVA Psoriasis Cream is gentle and safe to apply everywhere externally, including to the face, scalp, and other sensitive areas. Avoid applying Arctiva to mucous membranes such as inside the eyes, nose, mouth, ears, and any deep cavities.

We recommend applying ARCTIVA twice a day to start out, but you're welcome to apply it as often as needed.  ARCTIVA is gentle and has amazing moisturizing properties. 

While our products go through extensive testing, we suggest storing ARCTIVA Psoriasis Cream between 32° F and 75° F to help maintain the ingredients' effectiveness and potency.

Tip: Store ARCTIVA in a cool, dry place or ambient conditions.

You're welcome to use ARCTIVA along with other products. We recommend applying ARCTIVA first to clean skin. Our cream absorbs faster than any cream we’ve tried but, we suggest waiting 10 minutes to let the cream soak in before applying your other products.

ARCTIVA’s packaging contains an expiration date or best-used-by date.  Currently, products are tested to match label claim up to 12 months from the date of manufacture.

We’ve had reports from people experiencing relief in the few days of using ARCTIVA, but for some, it can take up to 3 weeks of consistent use to experience the full effect. When used to relieve itching, it's been reported that ARCTIVA psoriasis cream works very fast.  We'd recommend using ARCTIVA daily as a proactive maintenance product even if you are not currently experiencing a flare-up. For best results, apply ARCTIVA to clean skin and wait at least 10 minutes before applying other products. You're often to apply it as often as you'd like; our cream is safe and contains clean ingredients.

In rare cases, depending on the nature of your flare-up, some first-time ARCTIVA users experienced minor or mild discomfort, mainly due to cracked skin. 

Any discomfort should be mild and is usually an indication that ARCTIVA is beginning to work. This should improve within 10 days, often much sooner. It's your body and your skin and you know you better than we do. If you’re concerned your reaction is possibly allergy-related, we'd recommend checking in with your doctor.

ARCTIVA Psoriasis Cream is packaged in an airless pump and contains 4.5 ounces or 130 ml of cream.  We have seen it take 10-20 pumps before cream dispenses.  Keep the little plug that comes with your pump, but keep it away from young children; it could be a choking hazard.  Its main use is to ensure no leaking and prevents the pump from being pressed. We have seen it take 10-20 pumps before cream dispenses. If the pump doesn't prime and begin dispensing cream, it may be because the disc may have locked in shipping.  A little trick is to take something small and pointy, such as a toothpick or paperclip, and insert it into one of the small holes on the bottom of pump.  With some slight pressure, it will release the disc and you can continue priming your airless pump.

Everyone’s skin is different and the severity of the condition from person to person varies.  Our recommended directions of use indicate applying twice per day.  However, our cream can be applied as often as you like, due to our clean ingredients.  Our airless pump contains 4.5 ounces of cream.  This is generous compared to competitive products but depending on how often you apply the cream and how much of an area is needed to be treated, will determine how long the bottle will last.   

Our clean-label Rosacea formula contains the following ingredients and consistent with our mission and value statements, we intentionally selected each ingredient for a specific purpose within our formula.

Ingredients: Water, Azelaic Acid, Cetyl Alcohol, Stearyl Alcohol, Candelilla/Jojoba/Rice Bran Polyglyceryl-3 Esters, Glyceryl Stearate, Sodium Hydroxide, Sodium stearoyl lactylate, Cetearyl Alcohol, Glycyrrhiza Glabra-(Licorice) root extract, Phenoxyethanol, Pentylene Glycol, HYDROSURF™ (INCI: glycolipids), Vitamin B3 (Niacinamide), Hydroxyethylcellulose, Ethylhexyglycerin, Sodium Ascorbyl Phosphate, Vitamin A (Retinyl Palmitate), Tocopherol, Soybean Oil  

ARCTIVA Rosacea Cream is gentle and safe to apply everywhere externally, including to the face, scalp, and other sensitive areas. Avoid applying Arctiva to mucous membranes such as inside the eyes, nose, mouth, ears, and any deep cavities. 

We recommend applying Arctiva 2 time per day to start out, but you're welcome to apply it as often as needed. ARCTIVA is gentle and has amazing moisturizing properties.   

We recommend storing ARCTIVA Rosacea Relief cream between 32° F and 75° F to help maintain the ingredients' effectiveness and to keep your cream in tip-top shape. That being said, the cream has excellent stability.

You're welcome to use ARCTIVA along with other products. We recommend applying ARCTIVA first to clean skin.  Our cream absorbs faster than any cream we’ve seen but, we suggest waiting 10 minutes to let the cream soak in before applying your other products. 

ARCTIVA’s packaging contains an expiration date or best-used-by date.  Currently, products are tested to match label claim up to 12 months from date of manufacture. 

We’ve had reports from people experiencing relief in the few days of using ARCTIVA, but for some, it can take up to 3 weeks of consistent use to experience the full effect. When used to relieve itching, it's been reported that Arctiva Rosacea cream works very fast.  We'd recommend using ARCTIVA daily as a proactive maintenance product even if you are not currently experiencing a flare-up. For best results, apply ARCTIVA to clean skin and wait at least 10 minutes before applying other products. You're often to apply it as often as you'd like; our cream is safe and contains clean ingredients.  

In rare cases, depending on the nature of your flare-up, some first-time ARCTIVA users experienced minor or mild discomfort, mainly due to cracked skin. Any discomfort should be mild and is usually an indication that Arctiva is beginning to work. This should improve within 10 days, often much sooner. It's your body and your skin and you know you better than we do.   If you’re concerned your reaction is possibly allergy-related, we'd recommend checking in with your doctor. 

ARCTIVA Rosacea Cream is packaged in an airless pump and contains 1.35 ounces or 40 ml of cream. We have seen it take 10-20 pumps before cream dispenses. If the pump doesn't prime and begin dispensing cream, it may be because the disc may have locked in shipping.  A little trick is to take something small and point, such as a toothpick or paperclip and insert it into one of the small holes on the bottom of pump.  With some slight pressure, it will release the disc and you can continue priming your airless pump.

Everyone’s skin is different and the severity of the condition from person to person varies.  Our recommended directions of use indicate applying twice per day.  However, our cream can be applied as often as you like, due to our clean ingredients.  Our airless pump contains 4.5 ounces of cream.  This is generous compared to competitive products but depending on how often you apply the cream and how much of an area is needed to be treated, will determine how long the bottle will last.   

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@arctivaskin.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

You can find the tracking number for your order in your shipping confirmation email. If you aren't able to find this email, we'd recommend double-checking your spam folder. Feel free to email us at info@arctivaskin.com if you're not able to find it there and we're happy to send you your tracking info! 

Orders that come in before 10 am on a business day will be processed 1 - 2 business days before shipping out. Depending on the shipping speed you select and where you are located in the United States, your order can arrive in 2 business days, in 3-5 business days, or in 5-7 business days. 

*Please note that due to COVID-19, mail carriers are experiencing higher volume than usual, causing delays of up to 2-3 days in some cases and making tracking information occasionally inaccurate. If it looks like your package has been stalled for more than a few days in one location, feel free to reach out to us at info@arctivaskin.com, we're happy to help! 

We currently only ship within United States (including Hawaii and Alaska!). We're not available in physical stores (yet!) though ship all orders with free standard shipping in 3-5 business days. 

Orders that have already been processed cannot be canceled or modified. We process orders quickly but we’ll do our best to accommodate any change request. To reach us, please email us at info@Arctivaskin.com.  

With the Arctiva Guarantee if you’re unhappy with your purchase for any reason we are happy to help. Just reach out within 60 days of purchasing the product and we'll make it right. We can’t issue refunds for any shipping costs from your initial purchase. To start the return process, please reach out to our Customer Experience team at info@arctivaskin.com. 

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@arctivaskin.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

While we don't currently offer samples of Arctiva products, every order comes with our Arctiva Guarantee. This means you have 60 days to try our products and love them or return for a full refund, no questions asked, no matter how much of the bottle you've used! 

The Arctiva team wants to know our customers and be available when you need us.  You can contact us through email or by phone.   

Email:  

info@arctivaskin.com 

Chat:  

Mon - Fri 9am - 5pm EST 

Phone:  

Mon - Fri 9am - 5pm EST 

(833)-933-SKIN (7546) 

Your need is our priority and we respond.  If we don’t answer, leave a message and we will return your call or email.